Managing Your Subscribers

You can see, message, and manage every subscriber from your creator dashboard.

Where to find subscribers

Settings → Subscribers shows your full subscriber list with filters for:

• Active subscriptions
• Cancelled (still in their paid period)
• Expired (past subscribers)
• Free trial active
• Top spenders

You can sort by:

• Subscribed date (newest first by default).
• Lifetime spend (highest first).
• Last active (most recent first).

What you can see

For each subscriber:

• Username and display name.
• Avatar and bio if they've set them.
• Sub start date and renewal date.
• Subscription type (monthly, annual, free trial).
• Lifetime spend with you (subscription + tips + PPV unlocks combined).
• Last activity — last post they viewed, last message sent.

You don't see their real name, email, payment information, or geographic location.

Messaging individual subscribers

Tap any subscriber's name to open a DM thread. From there:

• Send text messages.
• Attach vault content.
• Send PPV unlocks.
• Pin the conversation to keep it at the top of your inbox.

For full DM mechanics, see Messaging Fans.

Mass messaging subscribers

Send the same message (or PPV unlock) to all your subscribers at once. See Sending a Mass Message.

Removing a subscriber

You can remove a subscriber at any time:

1. Find them in Settings → Subscribers.
2. Tap their name.
3. Tap Remove subscriber.
4. Confirm.

Removing a subscriber:

• Cancels their subscription immediately.
• Refunds the unused portion of their current period as FanBucks credit (so they can spend it elsewhere on Fansit).
• Prevents them from re-subscribing to you (they'll see a "this creator is unavailable" message if they try).

Blocking a fan

Removing is for "I don't want this fan anymore." Blocking is the same plus:

• They can't see your profile.
• They can't see your content.
• They can't message you.

To block: tap their profile from anywhere → More → Block.

Blocking is permanent until you unblock from Settings → Blocked Accounts.

Lists and segmentation

Group subscribers into custom lists for targeted messaging:

• Top spenders — auto-list of fans by lifetime spend.
• Recent subscribers — joined in the last 30 days.
• Inactive subscribers — haven't engaged in 30+ days.
• Custom lists — tag any group of fans manually.

See Using Lists to Segment Fans.

Subscriber-side cancellations

When a fan cancels their sub:

• They keep access until the end of their paid period.
• You see a notification (turn it off in Settings → Notifications if you don't want them).
• Their status changes to Cancelled — expires DD/MM/YYYY.
• After the period ends, they move to Expired.

You can still DM cancelled and expired subs (depending on their messaging settings). Often a thoughtful "sorry to see you go" message wins them back at no cost.

Lifetime PPV

Even after a subscriber cancels and expires, they keep access to PPV content they bought from you. This is the lifetime PPV access guarantee. See Lifetime PPV Access.