I Can't Log In

Most login problems fall into one of five categories. Here's the fix for each.

1. Forgot your password

The most common case. Use the password reset flow:

1. From the login screen, tap Forgot password.
2. Enter the email associated with your account.
3. Check your email (and spam folder) for a reset link.
4. Click the link and set a new password.
5. Log in with the new password.

The reset link expires after 1 hour. If you don't use it in time, request a new one.

2. Wrong email

You may be trying to log in with a different email than the one on the account. Common patterns:

• Used a personal email vs work email at signup.
• Used an alias email and forgot.
• Used a different email for fan vs creator accounts.

If you're not sure which email is right:

1. Try the password reset flow with each email you might have used.
2. If you get the password reset email, that's the right one.

3. Account doesn't exist

If you're getting "Account not found" or similar:

• The email you're using isn't associated with any Fansit account.
• The account may have been deleted.
• The email may have been changed by you previously.

To check, try signing up with that email. If it says "email already in use," there's an account — try the password reset. If it lets you sign up, there was no account.

4. Two-factor authentication issues

If you're past the email/password step but stuck on the 2FA code:

• Wrong code: the codes update every 30 seconds. Wait for the next one.
• App showing wrong codes: your phone's clock might be off. Sync to network time.
• Lost access to authenticator app: use a backup code. If you don't have backup codes, see 2FA Recovery.

5. Account is suspended or restricted

If you're getting "Account suspended" or "This account is currently restricted":

• Soft restriction (Caution): you can log in but some features are limited. Check Settings → Account Status.
• Restriction: you'll see the appeal screen instead of the dashboard. See How to Appeal.
• Termination: the account is permanently closed. See What Happens After Termination.

For terminated accounts, login won't work at all — you'll see a final closure message.

Less common issues

Browser issues

• Cached old session: clear your browser cookies for fansit.com, then try again.
• Incognito / private window: sometimes helps isolate the issue.
• Try a different browser to rule out an extension causing problems.

Device issues

• Device clock wrong — affects 2FA. Sync clock to network time.
• Cached app version — for the mobile app, force-quit and reopen, or update to the latest version.

Network issues

• Switch from cellular to Wi-Fi (or vice versa) — sometimes a network is blocking Fansit.
• Disable VPN temporarily — some VPNs are blocked for fraud prevention.

Account-level issues

• Pending email verification — if you signed up recently and haven't verified the email, log-in is blocked. Click the verification link in your email.
• Email change in progress — if you initiated an email change but haven't confirmed, log-in might be blocked. Complete the email change.

When all else fails

Email support@fansit.com with:

• The email address on the account.
• Your username (if you remember).
• The error message you're seeing.
• What you've tried so far.
• Last 4 digits of any payment method on the account (helps verify).

We respond within 1 business day. For account-recovery cases involving identity verification, the process can take 2-5 business days.

Preventing future login issues

• Use a password manager so you don't forget passwords.
• Set up 2FA with backup codes saved securely.
• Keep your email up to date — don't use email addresses you'll lose access to.
• Don't share your account — multiple people logging in from different locations triggers fraud detection.