Why Do I See Multiple Charges from Fansit?

If your bank statement shows multiple PERSONA PAYMENTS charges, it's almost always one of three things — only one of which is an actual problem.

1. Authorization holds (most common — not a real charge)

When you pay with a card, your bank often shows a temporary "authorization hold" that looks like a charge. The hold reserves the funds while the merchant decides whether to capture or release them.

For Fansit:

• Adding a new card triggers a $0 or $1 authorization hold that's reversed within a few business days.
• Some 3D Secure flows show a "hold" momentarily before the actual charge clears.

If you see two charges that look identical and one is a few cents or zero, that's an auth hold. It will disappear from your statement on its own. Don't dispute it — disputing a temporary hold can leave the actual purchase in limbo.

2. Multiple actual purchases

If your statement shows two real charges of the same amount on the same day, it's most likely two real purchases — common with auto-recharge.

Open Settings → Wallet → Transaction History. Every real FanBucks purchase shows up there. If the wallet shows two purchases, both were intentional.

3. Auto-recharge fired more than once

Auto-recharge triggers when your balance drops below your threshold. If you spent quickly, you might trigger it twice in the same day (we cap to once per minute, but not once per day).

To avoid this, raise your minimum-balance threshold or pick a larger recharge amount in Wallet → Auto-Recharge.

When it's an actual duplicate

Real duplicate charges (where the bank charged twice for one purchase) are rare. They usually happen when:

• You tapped Purchase twice during a network hiccup.
• A timeout caused both the original and a retry to clear.

If you suspect a duplicate, don't file a bank chargeback first — it's slow, costs you fees, and risks a Fansit account ban for the wrong reason.

Instead:

1. Open Wallet → Transaction History and confirm whether you see one purchase or two.
2. If only one purchase but two card charges, email support@fansit.com with:
   • Date and amount of both charges.
   • Last 4 digits of the card.
   • Your Fansit username.

We'll trace it and refund any genuine duplicate to your card directly (not as a FanBucks credit) within 3 business days.